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Information Technology

Diana Bittle, Chief Information Technology Officer

"We are a diverse, positive and collaborative team that creates innovative Customer-focused solutions while respecting a healthy work-life balance."

Diana Bittle, CHIEF INFORMATION TECHNOLOGY OFFICER
In IT, we strive to provide technology that makes it easy for our Customers to do business with us. Looking back at 2022, the technology industry as a whole faced many challenges such as a continued rise in ransomware, cybersecurity attacks and sever labor shortages.

At American Fidelity, our culture helps us overcome these challenges as we have a passionate and dedicated IT team. Our team is focused on keeping our Company and Customer’s data secure, and our IT turnover was significantly lower than the national average. Our division culture statement, developed by IT Colleagues, states: “We are a diverse, positive and collaborative team that creates innovative Customer-focused solutions while respecting a healthy work-life balance.” This statement embodies who we are and what we do for AF and our Customers.

2022 ACCOMPLISHMENTS

In 2022, our technology and automations helped us roll out new products such as AF Benefit Manager and AWD Flex Billing to simplify processes for Customers. We continued making improvements to our policy administration technology with a five-week release cadence, and also saw success with our software asset management configuration and data entry of more than 2,000 software models.

Our vulnerability management program was successful by shortening remediation times, and automation efforts resulted in a reduction of 30+ hours a week in operational tasks, creating capacity for other efforts.

2023 Goals

For 2023, we are focused on continuing to improve our Customer experience through technology. Our plans include additional automations and services such as our Leave Management service, implementation of new Enterprise APIs and integration of new products. We are also focused on enhancing our Billing discrepancy management to improve our employers’ experience. We are continuously focusing on improving data quality and availability and strengthening our cybersecurity capabilities, as well as implementing an immutable database backup and developing a new disaster recovery/avoidance strategy.